BASIC FUNCTIONS AND RESPONSIBILITIES:

The Dining Room Food Service Supervisor is responsible for overseeing the staff on the floor during meal times, ensuring quality service for our guests. They represent Mohonk Mountain House as ambassadors ensuring that our guests receive proper service, and to interact with guests while they dine. 

ESSENTIAL JOB FUNCTIONS:

•Monitor and direct a staff of up to 30 including servers, server assistants, food runners, buffet staff, and hosts in food preparation, setup, service, and break down of meal functions.
•Assign tasks, coordinate side-work schedules and general maintenance and upkeep cleaning of all areas and equipment.
•Supervise the servers and ensure their service meets our high standards, and inspect their individual stations at the end of each shift.
•Monitor that the Server Assistants have stocked their stations and maintained during the meal period.
•Monitor that the Buffet Staff have properly setup, labeled, and maintained the buffet(s) for service.
•Ensure work and service areas are maintained according to sanitation and cleanliness standards.
•Facilitate shift briefings daily to all staff members.
•Monitor and manage staff by providing feedback to improve operational performance.
•Oversee and assume responsibility for private group events ensuring proper set up/break down of the event space, requisitioning and delivery of equipment and food and beverages.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Assist guests with special dietary needs and coordinate with Kitchen and Dining Room staff.
•Coordinate the turning of tables and continually report table status to the Head Host.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Identify, greet, and otherwise welcome guests in a manner consistent with the highest standards of service. Interact with guests as part of the overall quality assurance objectives.
•Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
•Learn and demonstrate a knowledge of all wines, champagne, beer, cocktails, and specialty drink offerings.
•Present and uncork champagne and bottles of wine (with waiter’s corkscrew) and serve table-side.
•Organize, stock, replenish and serve menu items as appropriate.
•Plan, coordinate and host special events throughout the property, including the Parlor, Parlor Porch, Sunset Porch, Pavilion, Picnic Lodge, Granary, etc.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Check quality and consistency of all food products and preparations and report any variances directly to the Director of Dining Services or Executive Chef.
•Ensure food is stored in compliance with food and sanitation guidelines.
•Ensure refrigerators and storerooms are clean and neat. Ensure food and supply items are stored per standards
•Identify safety hazards, report, and follow up to see that corrective action is taken.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Lift up to 50 lbs. from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per meal period.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•Maintain standards and controls for the prevention of equipment loss and/or abuse.
•Negotiate up and down stairs with a tray weighing up to 25 lbs. rested on shoulder.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Drive, park and backup vehicles safely including a box truck, pickup truck and golf cart using only side mirrors.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Take responsibility for all Mohonk Mountain House equipment and supplies. Be careful to prevent loss and abuse of any items used by staff.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Work special events outdoors and exposed to natural elements.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Communicate problems and potential causes, e.g. supply shortages, service complaints to Dining Room Manager(s) and Director of Dining Services.
•Analyze problems and implement action plans to address problems.
•Act calmly and effectively in emergency situations.
•Learn, retain, and demonstrate a knowledge of all food and beverage offerings so that you can describe them to the guests and servers in detail and answer any questions.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Complete daily meal reports accurately, ensure reports are free of omissions and errors, and deliver to respective departments.
•Log facts pertaining to each service in the F&B Log, as well as record server counts and administrative fees.
•Oversee the overall operations of the Dining Room(s) in absence of a Manager.
•Oversee/verify payroll for department staff and follow prescribed payroll procedures.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Photocopy, scan, fax, email or mail correspondences.
•Utilize a computer to prepare daily requisitions for menu items. Receive all food and supplies.
•Verify totals on report forms, requisitions, or bills.
•Act as a liaison between the kitchen, the front of the house staff and our guests of the Mohonk Mountain House.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Be an ambassador to the guests during meals and special events, ensuring proper service and guest satisfaction.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business. Work three meals per day as needed.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.

QUALIFICATIONS:

•At least 21 years of age.
•Valid Driver’s License and at least 21 years of age with at least two years of licensed driving experience.
•Previous food and beverage supervisory experience preferred.
•TIPS or other state-recognized Alcohol Awareness Training certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:

The Dining Room Seating Host greets guests in a warm, friendly and sincere manner and escorts them to their table.  They assist the Head Host with reservations and seating arrangements as well as relay pertinent information regarding guest requests to servers and management. 

ESSENTIAL JOB FUNCTIONS:

• Greet guests, escort guests at their pace to table, pull seat out for the ladies, retrieve highchairs/boosters as necessary, inform/introduce guest of server’s name, and present menus and/or describe service process (i.e. buffet). 
• Collect menus, inspect for cleanliness, recycle soiled menus, and organize reusable menus.
• Thank departing guests for dining at restaurant and offer an appropriate farewell. 
• Communicate information accurately between Head Host/Management and server/server assistant.
• Take orders from guests for trail lunches, special occasion desserts, decorations and follow through on requests.
• Complete various opening duties- cleaning of public area, recycling paper, disposal of garbage, sanitizing high chairs and booster seats, lighting of fire in MDR fireplace, updating dining and activity sheet displays, etc.
• Bus tables and reset tables when necessary.
• Monitor table status and inform Head Host of table availability.
• Record data, including server counts, meal reports, and other information pertaining to guests free of errors and omissions.
• Inspect and organize tables and stations as well as label.  
• Answer the phone in accordance with Mohonk Mountain House standards. 
• Accept reservations by taking the following information: name of the guests, time, number of people in the party and contact information as well as Credit Card number if appropriate. 
• Learn and demonstrate knowledge of operating hours of all food and beverage outlets, as well as other services available in the resort.
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, making eye contact, initiating conversation and engaging with others.
• Prepare a seating assignment before each meal period, considering special requests of guests and preferred needs of regular guests. Present this to all restaurant staff in the pre-shift meeting. Advise manager of any VIP’s. 
• Handle any guest requests or complaints within reason or refers to Manager on shift if needed. 
• Maintain work area in a professional manner. Ensure that noise levels in all areas are kept to a minimum. 
• Operate computer to type and revise documents; compile material to be typed.
• Read instructions accompanying material, or follows verbal instructions from supervisor or person requesting document, to determine format desired, number of copies needed, priority, and other requirements.
• Verify totals on report forms, requisitions, or bills.
• Photocopies, scans, faxes, emails or mails correspondences.
• Demonstrate proficiency with Windows-based operating systems and use software including MS Word and MS Excel.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
• Act calmly and effectively in emergency situations. 
• Analyze problems and develop and implement action plans to address problems.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
• Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately. 

QUALIFICATIONS:

• Must be at least 17 years of age.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.